FAQ
Shipping & Delivery
What does delivery to my country look like?
Below are all the countries we ship to, with carriers, prices and delivery times. You will see the same list at checkout as soon as you select your country.
We ship to the following countries: Albania, Andorra, Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Netherlands, North Macedonia, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine and United Kingdom.
Albania
DHL Express — €36.00 · 1 working day
Posta Shqiptare — €18.00 · 8-10 working days · free from €70.00
Andorra
Correos — €18.00 · 8 working days · free from €70.00
DHL Express — €34.00 · 1 working day
Austria
DHL — €13.00 · 2 working days · free from €70.00
DHL Express — €34.00 · 1 working day
DPD Pickup (pickup point) — €10.00 · 3 working days · free from €70.00
Belgium
DHL — €14.00 · 3 working days · free from €70.00
DHL Express — €34.00 · 1 working day
DPD — €12.00 · 3 working days · free from €70.00
DPD Pickup (pickup point) — €8.00 · 3 working days · free from €70.00
POST NL — €9.00 · 4 working days · free from €70.00
Bosnia & Herzegovina
BH Pošta — €16.00 · 8-10 working days · free from €70.00
DHL Express — €36.00 · 1 working day
Bulgaria
DHL — €22.00 · 5 working days · free from €70.00
DHL Express — €46.00 · 1 working day
Croatia
DHL — €22.00 · 4 working days · free from €70.00
DHL Express — €44.00 · 1 working day
DPD Pickup (pickup point) — €8.00 · 3 working days · free from €70.00
Cyprus
ACS Courier — €18.00 · 6-8 working days
DHL — €42.00 · 8 working days · free from €70.00
DHL Express — €49.00 · 1 working day
Czechia
DHL — €9.00 · 3 working days · free from €70.00
DHL Express — €32.00 · 1 working day
DPD — €8.00 · 2 working days · free from €70.00
DPD Pickup (pickup point) — €6.00 · 2 working days · free from €70.00
Packeta — €6.00 · 3 working days · free from €70.00
Denmark
DHL Express — €37.00 · 1 working day
DPD Pickup (pickup point) — €12.00 · 4 working days · free from €70.00
POSTNORD — €10.00 · 4 working days · free from €70.00
Estonia
DHL — €12.00 · 3 working days · free from €70.00
DHL Express — €37.00 · 1 working day
DPD Pickup (pickup point) — €6.00 · 3 working days · free from €70.00
Finland
DHL — €16.00 · 4 working days · free from €70.00
DHL Express — €37.00 · 1 working day
DPD Pickup (pickup point) — €15.00 · 4 working days · free from €70.00
France
Colissimo — €10.00 · 5 working days · free from €70.00
DHL Express — €35.00 · 1 working day
DPD Pickup (pickup point) — €13.00 · 4 working days · free from €70.00
Germany
DHL — €11.00 · 2 working days · free from €70.00
DHL Express — €32.00 · 1 working day
DPD — €11.00 · 3 working days · free from €70.00
DPD Pickup (pickup point) — €7.00 · 3 working days · free from €70.00
Greece
DHL — €18.00 · 6 working days · free from €70.00
DHL Express — €35.00 · 1 working day
Hungary
DHL — €12.00 · 2 working days · free from €70.00
DHL Express — €37.00 · 1 working day
DPD Pickup (pickup point) — €6.00 · 2 working days · free from €70.00
Packeta — €6.00 · 3 working days · free from €70.00
Iceland
DHL Express — €39.00 · 1 working day
Íslandspostur — €18.00 · 8 working days · free from €70.00
Ireland
DHL — €22.00 · 4 working days · free from €70.00
DHL Express — €37.00 · 1 working day
DPD Pickup (pickup point) — €9.00 · 4 working days · free from €70.00
Italy
DHL Express — €35.00 · 1 working day
DPD Pickup (pickup point) — €11.00 · 3 working days · free from €70.00
Poste Italiane — €8.00 · 5 working days · free from €70.00
Latvia
DHL — €12.00 · 3 working days · free from €70.00
DHL Express — €35.00 · 1 working day
DPD — €9.00 · 2 working days · free from €70.00
DPD Pickup (pickup point) — €6.00 · 2 working days · free from €70.00
Liechtenstein
DHL Express — €34.00 · 1 working day
Liechtensteinische Post — €16.00 · 8 working days · free from €70.00
Lithuania
DHL — €11.00 · 2 working days · free from €70.00
DHL Express — €44.00 · 1 working day
DPD — €9.00 · 2 working days · free from €70.00
DPD Pickup (pickup point) — €5.00 · 2 working days · free from €70.00
Luxembourg
DHL — €17.00 · 2 working days · free from €70.00
DHL Express — €33.00 · 1 working day
DPD Pickup (pickup point) — €9.00 · 3 working days · free from €70.00
POST Luxembourg — €9.00 · 4 working days · free from €70.00
Malta
DHL Express — €37.00 · 1 working day
MaltaPost — €18.00 · 8 working days · free from €70.00
Moldova
DHL Express — €46.00 · 1 working day
Posta Moldovei — €18.00 · 8-9 working days · free from €70.00
Monaco
La Poste — €18.00 · 6 working days · free from €70.00
Netherlands
DHL — €12.00 · 2 working days · free from €70.00
DHL Express — €35.00 · 1 working day
DPD Pickup (pickup point) — €8.00 · 3 working days · free from €70.00
POST NL — €9.00 · 4 working days · free from €70.00
North Macedonia
DHL Express — €36.00 · 1 working day
Poland
DHL — €5.00 · 1 working day · free from €70.00
InPost Kurier — €4.00 · 1 working day · free from €70.00
InPost Paczkomaty (pickup point) — €3.00 · 1 working day · free from €70.00
Orlen Paczka (pickup point) — €3.00 · 1 working day · free from €70.00
Pocztex — €4.00 · 1 working day · free from €70.00
Portugal
CTT Express — €8.00 · 4 working days · free from €70.00
DHL Express — €37.00 · 1 working day
DPD Pickup (pickup point) — €6.00 · 5 working days · free from €70.00
Romania
Cargus — €6.00 · 3 working days · free from €70.00
DHL — €17.00 · 4 working days · free from €70.00
DHL Express — €37.00 · 1 working day
DPD Pickup (pickup point) — €6.00 · 3 working days · free from €70.00
San Marino
DHL Express — €34.00 · 1 working day
Poste Sammarinese — €18.00 · 6-7 working days · free from €70.00
Serbia
Pošta Srbije — €18.00 · 7-9 working days · free from €70.00
Slovakia
DHL — €11.00 · 2 working days · free from €70.00
DHL Express — €32.00 · 1 working day
DPD — €8.00 · 2 working days · free from €70.00
DPD Pickup (pickup point) — €7.00 · 2 working days · free from €70.00
Packeta — €6.00 · 3 working days · free from €70.00
Slovenia
DHL — €22.00 · 4 working days · free from €70.00
DHL Express — €35.00 · 1 working day
DPD Pickup (pickup point) — €8.00 · 2 working days · free from €70.00
Spain
CTT Express — €8.00 · 6 working days · free from €70.00
DHL — €15.00 · 5 working days · free from €70.00
DHL Express — €37.00 · 1 working day
DPD Pickup (pickup point) — €7.00 · 5 working days · free from €70.00
Sweden
DHL Express — €33.00 · 1 working day
DPD Pickup (pickup point) — €14.00 · 3 working days · free from €70.00
POSTNORD — €13.00 · 6 working days · free from €70.00
Switzerland
DHL Express — €39.00 · 1 working day
Swiss Post — €16.00 · 6-7 working days · free from €70.00
Ukraine
DHL Express — €40.00 · 1 working day
Nova Poshta — €16.00 · 8-10 working days · free from €70.00
United Kingdom
DHL — €18.00 · 7 working days
DHL Express — €36.00 · 1 working day
Royal Mail — €8.00 · 7 working days · free from €70.00
What delivery options are there?
A courier to the address you give, or collection from a pickup point. Across Europe we ship with DHL, DHL Express and DPD — including DPD Pickup points — and in many countries with the national postal operator. You choose the exact point from a map at checkout.
Which carriers you can choose depends on the delivery country — the full list, with prices and delivery times, appears at checkout as soon as you select your country.
How much will shipping cost?
The price depends on the country and the method you choose — you will see it at checkout as soon as you select your country.
Selected methods are free for orders from EUR 70. The threshold applies where checkout states it next to the method — in some delivery countries no method has it. The cart shows how much is missing to reach it.
Do you ship to my country?
We ship to 40 European countries. The full list, together with the methods available in each, appears when you select your country at checkout.
Will I pay customs duty and import tax on deliveries outside the EU customs territory?
Yes. 12 countries on our list lie outside the customs or tax territory of the European Union: Andorra, Albania, Bosnia & Herzegovina, Switzerland, United Kingdom, Iceland, Liechtenstein, Moldova, North Macedonia, Serbia, San Marino and Ukraine. Parcels going there clear customs, and the duty, import tax and any carrier handling fee are paid by the recipient on delivery. They are not included in the product price or in the shipping cost shown at checkout — the amount is set by the customs authority of the destination country, so we cannot state it in advance.
To the remaining countries on our list, parcels travel within the Union, with no customs clearance and no extra charges on delivery. The exceptions are territories with a separate customs or tax status — including the Canary Islands, Ceuta and Melilla, the Åland Islands and the French overseas departments — where, although the country belongs to the Union, parcels clear customs and are subject to local import taxes.
Where is my order shipped from?
From our warehouse in Poland, in the centre of Europe — hence the short delivery times across the EU.
When will you dispatch my order?
Usually within 1–2 working days of the payment being credited. At busy times this may take slightly longer.
When will my parcel be delivered?
Depending on the country and the carrier, usually 1–10 working days from dispatch.
Each method at checkout states its own delivery time — that is the one that applies.
How can I track my parcel?
Once the parcel is dispatched we e-mail you the tracking number. The same number is on the order status page linked from your confirmation.
Are the parcels discreet?
Yes. No logo, no company name and no marking that would suggest the contents. From the outside it is an ordinary parcel.
Can I collect my parcel from a pickup point?
Yes. At checkout choose a method marked as a pickup point and select the point on the map. You collect the parcel whenever it suits you, using a code or ID.
We do not deliver to PO box addresses — the carrier needs a street and house number.
What if I have not received my order?
Check the tracking number first — parcels are often already waiting at the pickup point.
If tracking does not work or the parcel is delayed, write to us with your order number.