FAQ
Payment
Which payment methods can I use?
Bank transfer is available today. Card payment (Visa, Mastercard) is being launched.
The checkout always shows which methods are working at that moment — those not yet live are labelled and cannot be selected.
Can I pay by bank transfer?
Yes. After placing the order you receive the transfer details, including the IBAN and SWIFT of our euro account.
Transfers usually clear within 1–3 working days. We dispatch the parcel once the payment has been credited.
Can I pay by card?
Visa and Mastercard are being launched — until then they are shown at checkout as unavailable.
Payments will be handled by a licensed payment provider. We never see or store your card details.
Can I pay with PayPal?
No. PayPal’s own policy does not allow transactions involving cannabis seeds.
Can I pay on delivery?
We do not offer cash on delivery. All orders are paid for in advance.
What name will appear on my bank statement?
The seller is NEXURA sp. z o.o., and that name — or the name of our payment provider — is what appears on the statement.
The parcel itself is packed neutrally, with no indication of the contents.
What should I do if my payment failed?
The order stays open and waiting for payment. The transfer details are in your confirmation e-mail and on the order status page — you can make the transfer later; the order is not lost.
If you have already sent it and the status has not changed for more than three working days, write to us with your order number and the date of the transfer.
Can I get a discount coupon?
Yes. Sign up to our newsletter and we will send you a one-off code for 10% off. Enter it in the cart and the discount appears in the summary before you pay.
How do you protect my data?
The connection to the shop is encrypted and we process data in line with the GDPR. We do not sell your data.
We share it only with the providers we need to fulfil your order and run the shop: the carrier delivering your parcel, our hosting provider, our outgoing mail provider and, if you subscribed, our newsletter platform. The full list of recipients and the legal basis for each is set out in our Privacy Policy.