FAQ
My account
How do I create an account?
Click “My account” in the top menu and choose “Create an account”. All you need is an e-mail address and a password — it takes under two minutes.
Do I need an account to place an order?
No. You can order without registering. If you would like an account, tick the option at checkout and set a password — we will create it together with your order.
An account gives you your order history, saved addresses and parcel tracking in one place.
Can I update my details?
Yes. Once signed in you have separate sections: “Account details” (name, phone), “Address details” (billing and delivery) and “Password and security”.
How do I change my password?
When signed in, change it under “Password and security”. Changing your password automatically signs out all your other devices; the one you are using stays signed in.
If you have forgotten it, click “Forgot your password?” on the sign-in page — we will e-mail you a link to set a new one, valid for one hour.
Can I delete my account?
Yes, on your own. Under “Your data” you can download a copy of your data and delete the account.
We remove your sign-in details, name, phone and saved addresses. This cannot be undone, but the e-mail address is released — you can register again with it.
What if I gave the wrong e-mail address?
If you have already ordered, write to us through the contact form and we will correct the address on the order. We send the confirmation, the transfer details and the tracking link by e-mail.
When creating an account, the simplest fix is to register again with the correct address.