FAQ
Ordering Online
How do I place an order?
Add the packs you want to the cart, go to checkout, enter your delivery details and choose a delivery and payment method. Registration is not required.
You will receive a confirmation e-mail with your order number straight away.
Is there a minimum order value?
No. The smallest pack is a single seed. For lower amounts we add the shipping cost, shown in the cart before you pay.
What is the free seed added to my order?
For every EUR 25 of goods we add one seed free of charge: EUR 25 gives one, EUR 50 gives two. The cart shows how many you are entitled to.
The details are set out in the “Free Seed” promotion terms.
How do I know you received my order?
We send a confirmation e-mail the moment you place the order. If you cannot see it, check your “spam” or “promotions” folder.
Can I see the current status of my order?
Yes. The confirmation e-mail contains a link to the status page — it works without signing in, because it is secured with a key of its own. Keep that message.
If you have an account, all your orders and tracking numbers are under “Orders”.
Can I change or cancel my order?
Yes, as long as the parcel has not left our warehouse. Write to us as soon as possible with your order number and we will change the products, quantities or delivery address.
If the order has already been paid for and we cancel it, we refund the money the same way it reached us.
Can I return my order?
Yes. As a consumer you have 14 days from delivery to withdraw from the contract without giving a reason — a statement is enough. The simplest way is the withdrawal form in our shop at /odstapienie; you can also write to info@shottasseeds.com or use the model form attached to your order confirmation.
You return the product at your own cost to: NEXURA sp. z o.o., ul. Kolista 25, 40-486 Katowice, Poland. We refund your payment within 14 days of receiving the statement — including delivery, up to the cost of the least expensive standard method we offer to your country. If you chose a more expensive one, the difference is not refunded (Terms, § 10). Under § 10.9 of the Terms, we may withhold the refund until we have received the returned item or until you provide proof of having sent it back, whichever happens first.
Can I change the payment method after ordering?
Not on your own. If the payment failed, write to us with your order number and we will agree another way to pay.
What does the parcel look like?
Neutral. We pack without a logo, a company name or any marking that would suggest the contents.
Are your products legal in my country?
We sell seeds strictly as collectors’ items and strictly to people aged 18 or over.
Please check the rules that apply in your country before buying — lawful use of the seeds is the buyer’s responsibility.
Do you sell wholesale?
Yes. Shops and companies that want to stock our brand are served through our partner programme, on a separate wholesale price list.
Write to us through the contact form with your company details and VAT number. Once the company has been verified, we open access to the partner portal, including pricing and ordering.